Case Study: Sonigo achieves faster quotation handling and higher customer satisfaction with Emakin

Sonigo - Customer Case Study

Emakin helped Sonigo, a worldwide shipping company, to overcome challenges with its multi-channel communication. The company was struggling to efficiently manage a high volume of quotation requests arriving through phone, email, and social media. This lack of a unified system for proposals and contracts led to productivity issues and financial problems.

The solution implemented by Emakin provided a single, unified platform to collect, manage, and respond to all requests. This system automated processes, prevented duplicate work, and significantly reduced quotation preparation time. As a result, Emakin helped Sonigo achieve higher productivity, increased customer satisfaction, and improved financial returns.

Sonigo