Case Study: Ainsworth achieves scalable, cross‑industry maintenance management and consistent ROI with eMaint

Sold on eMaint, Canada Trade Services provider recommends it to its other customers

Ainsworth, a Toronto-based integrated multi-trade services company with about 1,500 technicians, needed a robust web-based CMMS after winning a contract to maintain 11 new Alberta schools. The company required software that could track and document maintenance, prioritize and report on work orders, and monitor KPIs like response times and completions to keep critical equipment and facilities safe and operational.

Ainsworth implemented eMaint, with business process manager Felix Wong configuring tables, workflows and training administrators to be self-sufficient; the system was then adapted for five additional customers across cleaning, communications, retail, transportation and insurance. By creating separate accounts, dashboards, automated PMs and centralized administration, eMaint saved time and money, delivered consistent ROI across industries, and earned Ainsworth’s recommendation to other clients.

Ainsworth

Felix Wong

Manager of Business Process Management