Case Study: Realtec Community Services achieves improved turnaround time on resident service requests with eMaint

RCS Enjoys Improved Turnaround Time on Service Requests From Over 5000 Residents

Realtec Community Services, Inc. (RCS) manages Ford’s Colony Homeowners’ Association in Williamsburg, VA — a community of over 5,000 residents with more than 2,500 homes, multiple amenities, 48 miles of private roads and 2,700 acres. RCS relied on Excel spreadsheets that had become unwieldy and couldn’t track recurring maintenance, handle a growing volume of resident service requests, or produce the detailed weekly and monthly reports required by 13 HOA committees.

RCS implemented eMaint CMMS and within 30 days had all recurring work orders loaded, customized work‑order forms, and a web‑linked maintenance request form for residents; staff could approve, assign and track work orders and generate committee-specific reports. The result was faster turnaround on resident requests, higher work‑order completion rates, improved communication, automated reporting for committees and the ability to monitor “self‑help” preservation on abandoned properties.