Case Study: Oyster Bay Beach Resort achieves improved efficiency and immediate ROI with eMaint

Oyster Bay Beach Resort Achieves Improved Efficiency with eMaint CMMS

Oyster Bay Beach Resort, a 182‑room property on Dawn Beach in St. Maarten with restaurants, a spa, marina and timeshare units, faced a manual, ad hoc maintenance system that provided no reliable work history, asset tracking, invoice reconciliation or utility monitoring. Management needed better data to set cleaning schedules, identify failing equipment, and verify contractor labor for billing and cost control.

By implementing eMaint CMMS—using eMaint University training, an onsite implementation specialist, asset hierarchies and SOPs—the resort standardized work orders, meter readings and reporting. The system paid for itself within six months by revealing contractor and room-level work, exposing labor inefficiencies, identifying recurring issues (including leaks via meter trends), and providing proof of labor for HOA billing, resulting in improved accountability, productivity and immediate ROI.

Oyster Bay Beach Resort

Ricardo Perez

General Manager