Case Study: Nichols Farms achieves 400% increase in work order completion rates with eMaint CMMS

Nichols Farms Increases Work Order Completion Rates by 400% Using eMaint CMMS

Nichols Farms, a three‑generation processing plant in California that handles more than 35 million pounds of pistachios and almonds annually, struggled with inconsistent paper and spreadsheet-based maintenance records, with roughly 40% of work labeled reactive. The maintenance team of 22 technicians and new planner Christopher Kennedy needed a configurable CMMS to standardize workflows, capture compliance tasks, and improve preventive maintenance — after testing five options they selected eMaint for its flexibility.

By tailoring eMaint to the plant’s terminology, issuing tablets to technicians, and using features like the RIME prioritization index, Nichols Farms moved to a paperless, transparent work-order process and strengthened its PM program. The result: work order completions rose 400%, reactive maintenance fell to 15%, audit preparation dropped from hours to minutes, and full technician buy‑in was achieved.

Nichols Farms

Christopher Kennedy

Maintenance Planner