Case Study: Holford FM achieves faster turnaround and ISO certification with eMaint

Holford FM Improves Turnaround Time and Gains ISO Accreditation with eMaint

Holford Facilities Management, a Dubai-based provider of cleaning, maintenance, security and fire-fighting services across education, residential, commercial, banking and retail sectors, needed a flexible, web-based CMMS that could be adapted to diverse client requirements and accessed remotely. In 2013 they chose eMaint to centralize work requests, increase visibility and improve turnaround times.

eMaint was customized and deployed across Operations and Procurement with a train-the-trainer approach, enabling real-time tracking of work orders, costs, spare parts and labor. The solution centralized workflows and audit reporting, boosting customer satisfaction, reducing lost time by 40–45%, improving operational performance and helping Holford achieve ISO 14000, 18000 and 9000 accreditation.

Holford FM

Lewaa Chabaan

Managing Director