Case Study: AthenianRazak achieves faster response times and reduced maintenance backlog with eMaint

Athenianrazak Relies on eMaint for Managing Tenant Requests and Preventive Maintenance at Multi-Unit Apartment Complexes

AthenianRazak is a Philadelphia-based real estate services company that manages multifamily and commercial properties. Faced with the need to track tenant service requests end-to-end, schedule preventive maintenance across multiple complexes, and balance responsiveness with tight budgets, the company sought a flexible computerized maintenance management system that could be deployed quickly as new properties come online.

Since implementing eMaint in 2009, AthenianRazak has tracked maintenance on over 30,000 assets, established PMs for HVAC, boilers and seasonal work, and logs tenant requests for assignment and resolution. Weekly reports help manage backlog and identify trends, enabling faster response times, improved resident satisfaction, reduced maintenance calls, and clearer visibility into maintenance costs and budget performance.

AthenianRazak

William Knapp

Analyst & Assistant Property Manager