Case Study: Ainsworth achieves contractual compliance and KPI-driven facilities management for 12 Alberta schools with eMaint

Ainsworth Leverages eMaint to Provide Expertise in Facilities Management Business

Ainsworth, a Toronto‑based integrated multi‑trade firm, was awarded a public‑private partnership to manage facilities for 12 schools across Alberta and needed a cloud‑based CMMS that minimized IT overhead, let end users submit and view work requests by school, and provided the Ministry of Infrastructure with aggregated KPI reporting for response time, completion time and satisfaction. The company turned to eMaint to meet strict contractual reporting and compliance requirements while keeping the solution accessible to technicians and administrators.

By implementing eMaint, Ainsworth trained staff, tailored work request screens and workflows, automated preventative maintenance and used dashboards and robust reporting to monitor KPIs and provide full work‑order history to schools and the Ministry. The result: contractual compliance across all 12 schools, timely and accurate KPI reporting, improved customer satisfaction, and the ability to scale the CMMS as a value‑added service for additional facilities contracts.

Ainsworth