Case Study: Trilogy Health Services Improves Internal Communications with EmailOpen™

Trilogy Health Services Improves Internal Communications Process with Email Newsletters

Trilogy Health Services, LLC, a senior care provider with more than 15,000 employees across 115+ communities, needed a better way to manage internal communications. Using Outlook emails made messages hard to read, impossible to track, and difficult for employees to search, so the team looked to **EmailOpen™** for an internal communication solution built around email newsletters, templates, and landing pages.

With **EmailOpen™**, Trilogy launched branded, trackable email newsletters starting with the Business Office Update and quickly expanded to nine newsletters across the organization. The platform enabled easy content sharing, subscriber list automation, review workflows, and reporting, helping Trilogy achieve strong engagement results, including read rates of 60% to 85% and click-through rates of 20% to 50%.

Trilogy Health Services, LLC

Dennis Kroese

Program Manager