Case Study: healthcare provider reduces employee email overload with EmailOpen

Consolidate And Streamline Internal Email Communications

A healthcare provider faced significant challenges with internal communications, as its employees were suffering from email overload. The high volume of disparate messages from various departments led to low readership and high frustration. The vendor, EmailOpen, was enlisted to help centralize these communications and implement a new policy using their solution, which included a Custom Message Builder.

EmailOpen’s solution consolidated all company-wide emails into a single, weekly communication managed by one person in the corporate communications department. This streamlined process, facilitated by the Message Builder tool, ensured consistent and predictable messaging. The results included a vast improvement in employee communications, leading to increased productivity, reduced frustration, and a greater understanding of corporate initiatives. An added benefit was a notable increase in the use of the company intranet.