Case Study: Jean Louis David improves transactional email deliverability with EmailLabs

Jean Louis David boosts transactional email deliverability to 98% with EmailLabs

Jean Louis David, a major hair care brand and e-commerce retailer in Poland, faced significant challenges with its transactional emails, such as order confirmations, frequently being marked as spam. This issue led to a high volume of customer service calls, which burdened their support team and negatively impacted customer satisfaction and the company's reputation. To address this, they partnered with the vendor EmailLabs for their email delivery services.

By switching their infrastructure to EmailLabs' monitored and whitelisted SMTP servers, the company ensured transactional emails reached the primary inbox. This solution provided real-time reporting, allowing the support team to verify email delivery and customer engagement with data. As a result, EmailLabs helped Jean Louis David achieve a 98% email deliverability rate, eliminate spam folder issues, and significantly reduce the strain on their customer service department.

Jean Louis David