Case Study: pc/nametag improves shared mailbox management with Emailgistics

How Emailgistics helped pc/nametag Improve Shared Mailbox Management

pc/nametag, a provider of custom-branded name tags and event products, faced significant challenges managing shared mailboxes as their business grew. Their IT team was overwhelmed with server maintenance and a lack of features in their previous solution, which resulted in long customer response times and extensive manual troubleshooting. They turned to Emailgistics for a solution.

Implementing Emailgistics provided pc/nametag with rules-based routing, auto-assignment, and powerful reporting features. The solution drastically reduced the IT resources needed for workflow management and empowered team leads to build their own customized processes. As a result, the company, which receives over 1,000 daily emails at peak, achieved faster response times and significantly improved productivity and efficiency.

pc/nametag

Nathan H.

Senior Business Analyst