Case Study: Ainsworth Inc. increases team productivity and cuts response time with Emailgistics

GDI Increases Team Productivity and Cuts Response Time With Emailgistics

Ainsworth Inc., as part of the GDI Group of Companies, faced significant challenges managing email in their shared Microsoft Outlook inboxes. Their National Operations Support Centre was overwhelmed by an email backlog, cluttered workflows, and a lack of analytics, which led to slow response times, team confusion, and an inability to measure performance. They turned to the vendor Emailgistics for a solution to streamline their email management.

By implementing Emailgistics, the team automated email routing with a round-robin system and utilized features like alerts, snooze, and status updates. This provided clear email ownership and improved inter-shift collaboration. The solution from Emailgistics delivered a 98% success rate in responding to emails within their one-hour service level agreement. Managers gained real-time performance analytics, eliminating the need for manual monthly reports and enabling data-driven decisions to boost team productivity.

Ainsworth Inc

Michel L

Manager of National Operations Support Centre