Case Study: McPherson Oil boosts productivity and cuts email response time with Emailgistics

Emailgistics Helps McPherson Oil Boost Productivity and Reduce Email Response Time

McPherson Oil, a leading oil production and distribution company in the southern United States, faced significant challenges managing its shared Microsoft Outlook mailboxes. Issues with misplaced emails, a slow manual triage process, and duplicate replies hindered their customer care team's efficiency. Seeking a solution that integrated with Outlook, they turned to the vendor Emailgistics.

Emailgistics provided a seamless Microsoft 365 integration, eliminating the need to switch from Outlook. Key features like auto-assignment, conversation history, and detailed analytics were implemented. The solution dramatically reduced their average email response time from over a day to just 1 hour and 20 minutes, boosting productivity and allowing the team to consistently meet customer service targets.

McPherson Oil

Josh

Experience Manager