Case Study: Aviso Wealth boosts SLA success and email efficiency with Emailgistics

Aviso Boosts SLA Success Rate for Multiple Inboxes with Emailgistics

Aviso Wealth, a Canadian financial services company, faced significant challenges managing high volumes of client emails across multiple shared mailboxes. Their manual process for assigning and tracking emails was time-consuming and provided no meaningful performance data, making it impossible to accurately measure or meet their Service Level Agreement (SLA) goals.

By implementing Emailgistics, Aviso automated its email routing and assignment, eliminating manual triage and streamlining workflows. This allowed them to automatically send emails to specialized teams and provide immediate acknowledgements to clients. Emailgistics provided critical analytics and real-time dashboards to track performance and SLAs. As a result, Aviso dramatically increased team efficiency, significantly improved its SLA success rate, and saved considerable time for its own staff and partner teams.

Aviso Wealth

Cole W.

Director of Service Centre