Case Study: Service Centre Inc. improves customer communication and maintenance efficiency with eM Client

Service Centre Inc rolls out eM Client across 15 licenses with faster customer responses

The customer, Service Centre Inc (operating as eManifest), is a Canadian provider of electronic manifest submission services. They faced a challenge in finding a suitable email client that would work reliably on their mixed environment of Windows XP and Windows 7 machines with Office 365, requiring a solution that was easy to use and not overly complicated. They selected eM Client as their vendor to address this need.

eM Client provided a solution that was immediately deployed across 15 licenses. The implementation was smooth and resulted in a clean, customizable interface that reduced operator errors and fatigue. The solution's Contacts feature and deduplicator significantly reduced administrative maintenance time. According to the company, features like multiple signatures and Quick text greatly reduced response times for common customer inquiries, improving overall productivity and putting the entire team on the same page.

Service Centre Inc