Case Study: Utility Warehouse achieves mobile-ready, cross-platform elearning and a 65% increase in learner confidence with Elucidat

Utility Warehouse - Customer Case Study

Utility Warehouse, part of Telecom Plus PLC, supplies home, phone, broadband, mobile and gas services to 550,000 UK customers and relies on a network of 46,000 distributors. The Head of Learning needed to get the know‑how of high‑performing distributors into the pockets of new recruits, but prior tools struggled to produce engaging, interactive content that worked equally well on desktop and mobile.

Elucidat provided a single authoring platform that builds cross‑platform courses without duplicating work, replacing multiple tools and simplifying team workflows. As a result, distributors can access learning on any device (31% of access is via mobile or tablet), the team uses one organized tool, and learner confidence has risen by 65%.

The Utility Warehouse

Paul Goundry

Head of Learning, Utility Warehouse