Case Study: Domestic & General reduces compliance fails with Elucidat microlearning

Domestic & General reduces compliance fails by 50%+ with Elucidat

Domestic & General, a provider of appliance care and protection, identified recurring compliance gaps within its highly regulated environment. The company partnered with Elucidat to transform its mandatory compliance training from a checkbox exercise into an engaging, modern learning experience that would deliver better customer outcomes.

Using Elucidat, the team implemented a data-led microlearning strategy, creating short, focused modules that targeted specific knowledge gaps. This solution empowered employees to learn during their workflow. The results were significant, including a more than 50% reduction in compliance fails in several areas and over 6,819 voluntary course completions, demonstrating a major boost in engagement and a cultural shift towards curiosity.

Domestic & General