Case Study: The Atlantic Federal Credit Union transforms collections with Eltropy

The Atlantic Federal Credit Union streamlines collections with Eltropy, achieving payments right away

The Atlantic Federal Credit Union faced a significant challenge with its manual collections process. With a small team of just two people, the process was time-consuming and inefficient, making it difficult to scale and frustrating for members who were limited to making payments during business hours via phone calls. To address this, they partnered with vendor Eltropy to implement its Unified Conversations Platform for automated outreach.

By using Eltropy to automate collections outreach through text and email, the solution empowered members to manage payments on their own terms with embedded payment links. This resulted in payments being received immediately from the first campaign. The automation handled routine tasks, which freed up the team to focus on more complex cases. Eltropy's integration with the credit union's core system ensured smooth operations, and the success led them to expand its use across more loan portfolios.

The Atlantic Federal Credit Union