Case Study: South Texas FCU Improves Collections Efficiency with Eltropy

South Texas FCU boosts collections by 0% with Eltropy

South Texas FCU was facing significant challenges in its collections process. The credit union's team was stuck in an inefficient loop of making unanswered calls, leaving voicemails, and sending letters that often went ignored, with outreach not starting until day 11 of delinquency. They partnered with Eltropy to find a more effective way to reach members.

By implementing Eltropy's automated text and email reminder platform, South Texas FCU was able to contact members as early as day zero with convenient payment links. This solution led to a remarkable return on investment, collecting $8 for every $1 spent on Eltropy within just six months. The credit union also enhanced member satisfaction with a hassle-free payment process and saw a drastic reduction in staff response time from 3-5 minutes to just 10 seconds.

South Texas FCU