Case Study: Rivermark Community Credit Union improves efficiency and member service with Eltropy Video Banking

Rivermark Community Credit Union cuts wire transfer time to under 15 minutes with Eltropy

Rivermark Community Credit Union, serving 15 counties in Oregon and southern Washington, faced a challenge with low in-branch visits during the pandemic. To address this, they adopted Eltropy’s Video Banking platform to improve operations and member experience.

By implementing Eltropy's solution, Rivermark significantly enhanced operational efficiency, reducing the time for tasks like wire transfers from hours to under 15 minutes. This shift to video calls streamlined service and cut down on in-branch visits. As a result, Rivermark saw a 29% growth in assets and a significant rise in member engagement, with members embracing digital services for loans and new accounts.

Rivermark Community Credit Union