Case Study: Park City Credit Union keeps branches running and members supported with Eltropy

Park City Credit Union cuts staff burden with Eltropy, answering calls within 45 seconds

Park City Credit Union faced a staffing shortage that threatened its ability to maintain service levels across its branches. To address this challenge without hiring additional staff, the credit union turned to vendor Eltropy and implemented its Video Banking service.

Eltropy's solution allowed Park City Credit Union to keep an unstaffed branch open virtually by connecting members with remote experts for face-to-face support. The credit union expanded the use of Eltropy across multiple departments, using texting and video to make expertise more accessible. This resulted in a more flexible way to serve members, with the measurable impact of 100% of calls being answered within 45 seconds, significantly easing the operational burden on staff.

Park City Credit Union