Case Study: LAFCU achieves faster, higher-volume payments with Eltropy Text to Collect

LAFCU boosts monthly payment volume 100% with Eltropy

LAFCU faced the challenge of modernizing its outdated and cumbersome collections process. Their legacy pay-by-phone system required members to endure long login procedures, leading to low engagement and payment delays. To meet members on their mobile devices, the credit union partnered with vendor Eltropy to implement its frictionless Text payment system.

By deploying Eltropy's mobile-first text messaging solution, LAFCU enabled members to pay bills simply by replying "yes" to a text reminder. This solution processed over 5,500 payments in five months, reduced payment delays by 22%, and doubled the monthly payment volume with a 100% increase. Eltropy's platform also decreased agent workload by 25% through automation, allowing staff to focus on more member-centric tasks and paving the way for future digital engagement initiatives.

LAFCU