Case Study: Fox Communities Credit Union boosts collections engagement with Eltropy Texting

Fox Communities Credit Union boosts collections response rates to 68% with Eltropy

Fox Communities Credit Union faced a challenge with low engagement using traditional phone calls for collections, with only a 10% response rate. They partnered with the vendor Eltropy to implement its Texting solution to better connect with members on their preferred channels.

By adopting Eltropy's texting platform, Fox Communities Credit Union dramatically increased its member engagement. The solution achieved significantly higher response rates, including a recent record of 68%, and better overall results without requiring additional staff.

Fox Communities Credit Union