Case Study: Credit Union of Texas achieves always-on member support with Eltropy AI voice agent SAM

Credit Union of Texas cuts member wait times with Eltropy AI in 4 months

Credit Union of Texas (CUTX) was facing high call volumes and rising member expectations, which put significant pressure on its contact center. To address this challenge, the credit union partnered with vendor Eltropy to implement SAM, an AI voice agent from Eltropy's Agentic AI Platform.

The Eltropy solution involved deploying SAM to provide instant, always-on, and human-like support. This allowed CUTX to handle a significant number of interactions, with the AI agent alone managing millions in just four months. The implementation resulted in a dramatic reduction in members left waiting for a live agent and freed up CUTX representatives to focus on more complex, high-value conversations.

Credit Union of Texas