Case Study: Chelsea Groton Bank improves secure member service with Eltropy Video Banking

Chelsea Groton Bank boosts digital service adoption with Eltropy

Chelsea Groton Bank needed to pivot its member service operations in the wake of the Covid-19 pandemic to continue serving customers safely without in-person contact. To meet this challenge, the bank implemented Eltropy's digital platform to power its ChelseaLIVE Video Banking service.

Eltropy's solution enabled video calls, chat, and Video Banking ATMs, allowing members to engage with bankers remotely from anywhere. This provided a personal touch while reducing fraud through secure identity verification over video. The vendor, Eltropy, helped Chelsea Groton redeploy staff to digital channels, expanding service reach without adding overhead. The bank saw an increase in digital service adoption and a reduction in potential fraud attempts.

Chelsea Groton Bank