Case Study: Centric Federal Credit Union cuts loan application times with Eltropy Secure Texting

Centric Federal Credit Union cuts loan application time from 48 hours to 1 hour with Eltropy

Centric Federal Credit Union was facing significant delays in its loan application process due to slow member response times, unanswered phone calls, and reliance on email. To address this challenge, the credit union partnered with Eltropy to implement its Secure Texting solution as part of a Unified Conversations Platform.

By utilizing Eltropy's platform for secure, two-way texting and integrating it with DocuSign for e-signatures, Centric FCU streamlined its loan processing. The solution enabled agents to send secure links and collect signatures via text during a single interaction. Eltropy's implementation dramatically reduced loan application completion times from 48 hours down to just one hour, with some approvals achieved in as little as 10 minutes, leading to higher member engagement and reduced abandoned applications.

Centric Federal Credit Union