Case Study: CAHP Credit Union speeds funding and reduces delinquency with Eltropy

CAHP Credit Union speeds funding by 24 hours with Eltropy

CAHP Credit Union, a financial institution serving the law enforcement community, faced the challenge of connecting with members who had limited time for traditional communication methods like phone calls or emails. To better serve this fast-paced demographic, they partnered with vendor Eltropy to implement its Texting service, powered by the Unified Conversations Platform.

The solution involved deploying Eltropy's intuitive texting platform across multiple departments, including lending, collections, and the contact center. This enabled instant and effective communication with members. The implementation led to significant results: collections teams used targeted text campaigns to drive payments, which decreased delinquency rates and accelerated funding times by 24 hours. CAHP Credit Union credits Eltropy for providing a seamless system that keeps pace with its members.

CAHP Credit Union