Case Study: APL Federal Credit Union achieves confident core conversion with Eltropy AI Assist

APL Federal Credit Union avoids staff burnout during core conversion with Eltropy for 750+ community financial institutions

APL Federal Credit Union (APL FCU) faced the significant challenge of a complex core system conversion, a process known to overwhelm employees, slow operations, and frustrate members. To avoid these common pitfalls, APL FCU partnered with the vendor Eltropy and implemented its AI Assist product to provide frontline staff with immediate, AI-powered access to critical knowledge.

By deploying Eltropy's AI-powered intelligence, Eltropy enabled APL FCU's employees to instantly find accurate information without interrupting their workflows or relying on managers. This solution transformed the conversion experience, allowing teams to answer member questions confidently and maintain seamless service. As a result, APL FCU successfully avoided the staff burnout and attrition typically associated with such a large-scale project, ensuring their teams were fully prepared and operational from day one.

APL Federal Credit Union