Case Study: America First Credit Union achieves faster service and record growth with Eltropy Video Banking

America First Credit Union boosts Video Banking calls and expands to 30+ kiosks with Eltropy

America First Credit Union sought to reduce branch wait times and address staffing needs, particularly at its remote locations. To achieve this, they partnered with Eltropy to implement its Video Banking service.

Eltropy's Video Banking solution enabled the credit union to offer face-to-face service via walk-in kiosks. This allowed America First to handle over 50,000 calls in three months, reduce branch traffic, and open new locations with lower overhead. The solution also led to a significant increase in dollars funded and earned a near-perfect member satisfaction rating of 4.96 out of 5.

America First Credit Union