Case Study: Altra Federal Credit Union achieves faster payments and better member engagement with Eltropy

Altra Federal Credit Union boosts faster payments with Eltropy

Altra Federal Credit Union faced a challenge with its traditional collections process, which involved uncomfortable calls that members avoided. Their collectors also lost time navigating disconnected systems. To address this, Altra partnered with vendor Eltropy to adopt a more empathetic, digital-first strategy.

The solution implemented by Eltropy centered on intelligent texting and a seamless integration with Temenos. This provided members a private way to engage and gave collectors a unified digital workflow with full context. The results included faster payments, dramatically better engagement, happier members, and an increase in member compliments.

Altra Federal Credit Union