Case Study: Alltru Credit Union reduces delinquencies with Eltropy Texting

Alltru Credit Union cuts delinquencies in 3 months with Eltropy

Alltru Credit Union, a financial institution based in St. Louis, faced the challenge of standing out in a crowded market and improving its member connections, particularly within its collections process. To address this, they partnered with vendor Eltropy to implement its texting platform for more efficient and personalized communication.

By using Eltropy Texting, Alltru was able to reach members faster and on their own terms, moving away from reliance on phone calls. This solution transformed their collections process, making it more efficient and human. The measurable impact was a significant and rapid reduction in delinquencies within just three months of implementation. Eltropy delivered such positive results that Alltru plans to expand its use across other departments.

Alltru Credit Union