Case Study: AIM Credit Union accelerates loan approvals with Eltropy Texting

AIM Credit Union approves loans before branch opening with Eltropy Texting

The customer, AIM Credit Union, faced a challenge as traditional communication channels like phone calls and emails were failing to meet member needs. Members were busy, harder to reach, and demanded answers on their own schedules. To address this, AIM partnered with the vendor Eltropy to implement its texting platform for service, lending, and collections.

The solution from Eltropy was fully integrated into AIM's core system, enabling secure, real-time text conversations with members. This allowed a member who worked night shifts to complete a full loan application via text before business hours and receive approval remotely. The results included faster loan approvals, increased flexibility, and a significant boost in productivity for staff, all without adding extra burden. Eltropy provided the tools for AIM to deliver service that is fast, flexible, and always connected.

AIM Credit Union