Case Study: Richburns achieves 20-22% more visits per agent with eLogii

Richburns Optimizing Operations with eLogii

Richburns, a UK-based field services company specializing in debt recovery, faced operational challenges as it transitioned to an employed agent model. The company struggled with a lack of real-time visibility into agent activity, inefficient manual processes, and suboptimal agent-planned routes, which hindered productivity and scaling efforts. To address these issues, Richburns turned to the eLogii logistics optimization platform.

The eLogii solution provided live mapping for real-time oversight and replaced manual processes with centrally optimized routing. This implementation delivered significant results, including a 20-22% increase in visits per agent and an additional two hours of productive time weekly for each agent. The data-driven insights from eLogii enabled Richburns to confidently expand its team and optimize territories, fundamentally transforming its operations for greater efficiency and scalable growth.

Richburns

Paul Clark

Co-Chief Operating Officer