Case Study: Porcelanosa boosts efficiency and cuts customer calls with eLogii

Porcelanosa Boosts Efficiency & Cuts Customer Calls by 80% with eLogii

Porcelanosa Group, a global ceramics manufacturer with a $1bn+ turnover, faced significant challenges with its delivery operations. Their previous route planning tool, managed with 4PL partner DHL, was inefficient, inflexible, and required a high level of manual work. They sought a scalable solution from eLogii that could handle a complex mix of products and a varied fleet, provide accurate ETAs to reduce customer calls, and offer deep analytics for performance tracking.

eLogii provided a powerful route optimization platform that automated planning, incorporating complex business rules to create efficient and executable routes. The solution included a robust driver app, real-time customer communications with tracking, and comprehensive analytics. This implementation resulted in an 81% reduction in planning time, an 80% drop in customer calls about orders, a 50% reduction in required planning staff, and a 25% cut in spending on external delivery companies, significantly boosting Porcelanosa's operational efficiency.

Porcelanosa

Rafael Salinas

Head of International Operations