Case Study: Bristow & Sutor cuts planning time and boosts collections efficiency with eLogii

Bristow & Sutor Uses eLogii to Cut Planning Time + Boost Efficiency

Bristow & Sutor, a UK-based debt resolution agency, faced significant challenges in efficiently planning routes for its over 200 enforcement agents who collect council tax and other debts. Their manual planning process was struggling to scale with their 200,000 annual visits, requiring a solution that could handle a massive volume of tasks, integrate with their systems, and manage numerous operational variables. After evaluating over 20 options, they selected the eLogii route planning and optimization platform to address these needs.

By implementing eLogii, Bristow & Sutor achieved a 35% reduction in planning time and a substantially lower error rate. The platform’s ability to visually manage 40-50,000 tasks on a single screen allowed for quick reactions to unplanned events and last-minute changes. This led to more efficient routing, an increase in collections per agent, and seamless integration with their case management system. The team at eLogii provided exceptional support throughout the swift implementation, resulting in a multi-year partnership with the customer.

Bristow & Sutor

Susan Ring

Chief Operating Officer