Case Study: Unitil improves utility operations and compliance with eLogger

Unitil - Customer Case Study

Unitil, a public utility serving customers in Maine, Massachusetts, and New Hampshire, needed a better way to manage operational logs across its plants and departments. The company was struggling with spreadsheets that made reporting, searching, and sharing information difficult, and it wanted a dedicated system to track events, conditions, and plant activity more effectively. To solve this, Unitil turned to eLogger and its electronic logbook software.

eLogger implemented its electronic logbook remotely and worked with Unitil’s staff and IT team to get the system running quickly. With eLogger, Unitil can monitor data points in real time, identify trends, and use email escalations to flag important conditions for rapid response. The company also improved regulatory compliance by preventing edits to original log entries while allowing comments to be appended, and it now uses eLogger across multiple departments for outages, shift changes, load switching, and daily task tracking.

Unitil

Stacey Kilroy

Project Coordinator