Case Study: Pima County Wastewater Reclamation Department improves logbook efficiency with eLogger

Pima County Wastewater Reclamation Department - Customer Case Study

Pima County Wastewater Reclamation Department, responsible for more than 3,400 miles of sewer and multiple treatment facilities across Tucson, Arizona, needed a better way to manage operational data across widely spread process areas. Before using eLogger’s electronic logbook solution, staff relied on handwritten paper logbooks that were hard to access, difficult to read, and made it time-consuming to understand what was happening across the department’s facilities.

eLogger replaced the paper logbooks with customizable electronic forms and a single secure, searchable database, allowing staff to quickly find records by date, operator, or keyword. The department rolled out the system easily using eLogger’s online training, and it quickly expanded from operations to maintenance and instrumentation staff; it now has 60 users and has purchased 40 additional licenses. The department reported zero complaints, faster access to vital data, and highly responsive support from eLogger.

Pima County Wastewater Reclamation Department

Eric Nelson

Technical Services Manager