Case Study: St. John's University achieves faster, more efficient campus workflows with Ellucian Business Process Automation and Forms

St. John's University cuts grade change processing from 24 hours to 1 hour with Ellucian

St. John's University, a large multi-campus institution, faced challenges with complex legacy customizations built on its Ellucian Banner environment. These outdated processes were difficult to maintain and hindered agility, especially as the university prepared to transition to a SaaS model. St. John's needed to modernize its workflows to reduce technical debt and improve operational efficiency.

Ellucian provided its Business Process Automation and Forms solutions, enabling the university to redesign and automate campus workflows using no-code and low-code tools. This Ellucian solution replaced legacy systems, resulting in dramatically faster processes, a 20% reduction in support requests, and 30-40% time savings for staff. The implementation also improved system reliability to 99.99% uptime and significantly reduced the university's technical debt.

St. John's University