Case Study: Mount St. Mary’s University achieves greater efficiency and student self-service with Ellucian Colleague Self-Service Financial Aid

Mount Saint Mary’s University, Los Angeles increases efficiency with Ellucian Colleague Self-Service Financial Aid

Mount St. Mary’s University, a private four‑year institution in Los Angeles with under 4,000 students, faced the challenge of bringing financial aid processes into a modern self‑service environment. To give students online access to awards and eliminate paper workflows, the university partnered with Ellucian to implement Ellucian Colleague Self‑Service Financial Aid.

Ellucian’s solution put financial aid information at students’ fingertips, reduced in‑person visits and lines at the office, and led to smarter, more focused student questions. Financial aid and business offices regained staff time, and IT was able to help improve backend business processes — outcomes Mount St. Mary’s University attributes directly to its deployment of Ellucian.

Mount St. Mary’s University

Shannon Shank

Senior Director, Enterprise Application Services