Case Study: Southern New Hampshire University achieves improved retention and personalized real-time advising with Ellucian Ethos

Integrating systems to increase retention

Southern New Hampshire University struggled with slow, batch-based integrations—moving flat files between systems—which consumed staff time and prevented real-time visibility needed for timely student support. To solve this, the university chose Ellucian and implemented Ellucian Ethos to deliver more immediate, integrated data across its campus systems.

Ellucian used the Ethos pub‑sub and unified data model to decouple data from individual applications, so new software can be connected without rebuilding common mappings. The result was streamlined system integrations, real‑time data updates across platforms, and faster, personalized advising that helps advisors intervene sooner—improving student experience and supporting retention while reducing integration effort and related costs.

Southern New Hampshire University

Toby Carroll

Director of Development and Integrations