Case Study: St. Thomas University achieves SaaS-enabled operational modernization and dramatic enrollment growth with Ellucian

How St. Thomas University partnered with Ellucian for a SaaSenabled digital transformation

St. Thomas University (STU), a private Archdiocesan institution in Miami Gardens, Florida, faced mounting pressure to modernize outdated processes and technology while growing revenue and serving a diverse student body. To drive a SaaS‑enabled digital transformation and overhaul operations, STU partnered with Ellucian—engaging Ellucian Managed Services (EMS) and planning migration to Ellucian Colleague SaaS.

Ellucian deployed EMS-led operational and technical upgrades (including six miles of single‑mode fiber and ~400 Wi‑Fi 6 access points), established tiered IT governance, and provided 24/7 support and process improvements. The partnership cut IT ticket backlog by 75%, reduced help‑desk average speed to answer to one minute, streamlined onboarding and inventory, and helped drive enrollment gains (4.6% overall, with an 82.3% increase in undergraduate enrollment), demonstrating clear operational and growth impact from Ellucian’s solutions.

St. Thomas University

David A. Armstrong

President