Case Study: New Jersey Institute of Technology achieves streamlined financial aid operations and increased enrollment with Ellucian

How New Jersey Institute of Technology streamlines financial processes using Ellucian platforms

New Jersey Institute of Technology was struggling with manual, error-prone financial aid processes—slow verifications, confusing mailed award letters, heavy call volume and compliance/record-keeping challenges—that hindered enrollment and retention. To address this, NJIT adopted a suite of Ellucian products, including StudentForms, CampusCommunicator and ScholarshipUniverse.

Ellucian’s StudentForms automated secure online verification and CampusCommunicator delivered personalized digital award letters (with ScholarshipUniverse scholarship matches), enabling NJIT to meet its 7‑day verification goal more consistently, review 58% of documents before the semester, and cut calls and appointments by 50% while achieving an 87% open rate; enrollment climbed from about 12,300 to 13,000 and retention/graduation indicators improved. Ellucian’s solutions streamlined financial aid operations, boosted student engagement and helped students make clearer financial decisions.

New Jersey Institute of Technology

Chaitrali Vishwas Rane

Manager of Student Financial Aid Information Systems