Case Study: Muskegon Community College achieves effective IT staff retention and empowered leadership with Ellucian Managed Services

How Muskegon Community College maintains and empowers an effective IT staff

Muskegon Community College partnered with Ellucian to address gaps in in-house IT skills and challenges retaining specialized staff. Using Ellucian Managed Services along with Ellucian CRM Recruit and Ellucian CRM Advise, the college sought outside expertise to support its technology-driven campus and advance a student success initiative.

Ellucian’s long-term Managed Services engagement (in place since 2005) filled skill gaps, supplied elite IT staff, and enabled IT leadership—including a 20‑year CIO—to sit on the president’s cabinet and inform strategic decisions. As a result, Ellucian helped Muskegon Community College achieve effective retention of IT staff, advance key leadership goals, and maintain access to high-level technical talent that directly supports student-success efforts.

Muskegon Community College

Dale Nesbary

President