Case Study: MassArt improves student services and saves time with Ellucian SaaS

How MassArt unlocked valuable free time and resources with SaaS

Massachusetts College of Art and Design (MassArt) needed to modernize aging, manual processes that were slowing down student services and leaving the IT team behind on system updates. To support its “Building an Amazing Student Experience” strategy, MassArt turned to Ellucian and its SaaS-based platform and tools, including Ethos, Experience, Insights, Intelligent Learning Platform, Workflow, and related self-service solutions.

With Ellucian managing system administration in the cloud, MassArt reduced paper-based work, automated workflows, and improved self-service for students and staff. The results were significant: the IT team reclaimed 1,250 hours per year, campus card processing dropped from more than 133 hours to under 20 minutes for 4,000 cards, and self-service usage jumped from about 1,000 users per year to more than 1,100 in a single day.

MassArt

Lana Ludanova

Director of Enterprise Applications and Integration