Ellucian
259 Case Studies
Case Study: Hinds Community College achieves higher operational efficiency and improved student success with Ellucian Professional Services
A Ellucian Case Study
How Hinds Community College improved operational efficiency with Ellucian Professional Services
Hinds Community College, the largest community college in Mississippi serving about 32,000 students across six locations, faced declining operational efficiency and unmet student needs because its Colleague ERP (deployed in 1999) was not configured to its specific business processes and staff lacked the skills to get full value from the system. Hinds engaged vendor Ellucian to address growing complaints and the gap between the software’s potential and actual institutional outcomes.
Ellucian implemented a tailored engagement through Ellucian Professional Services—assigning a dedicated project manager, conducting ERP usage audits in 2014, and working directly with functional directors to close gaps—resulting in measurable improvements: since May 2014 Hinds reports increased operational capacity, faster issue resolution, fewer ERP complaints, refreshed staff skills, and better ROI and efficiencies across functional areas while more fully leveraging Colleague.
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