Case Study: Mississippi Gulf Coast Community College modernizes campus infrastructure and boosts student experience with Ellucian Technology Management Services

How Ellucian Technology Management Services is helping one of the nation’s top community colleges achieve its vision

Mississippi Gulf Coast Community College, a century-old, nationally recognized institution, faced an outdated IT infrastructure and limited IT leadership, bandwidth, security, and user experience while rolling out an ambitious strategic plan. The college partnered with Ellucian, engaging Ellucian Technology Management Services and leveraging existing Ellucian Banner and Ellucian Mobile solutions to modernize IT and align technology with institutional priorities.

Ellucian provided a dedicated CIO and managed IT team, upgraded servers, storage, networking and wireless (roughly 30–40% increased coverage), implemented Ellucian Mobile, remote Banner administration, 24/7 monitoring and help-desk support, and improved reporting via Argos. The work delivered measurable outcomes: $740,000 saved in the first six months and additional multi-line savings over two years (including discontinuing $102,000 in service agreements, $122,000 saved on vendor contracts, $500,000 on project costs and $180,000 via remote support), thousands of mobile app downloads with 80% student satisfaction, 5,000+ help-desk calls in a year with a 50-second average answer and 4.8/5 satisfaction, and more reliable, data-driven operations — all implemented by Ellucian.

Mississippi Gulf Coast Community College

Jason Pugh

Vice President, Teaching & Learning and Community Campus