Case Study: Franciscan Missionaries of Our Lady University boosts first‑year retention 10% and graduation rates 17% with Ellucian CRM Advise

FranU keeps students on track with data-informed advising

Franciscan Missionaries of Our Lady University faced gaps in timely, effective student interventions after creating an Office of Advising to boost retention and completion; advisors were limited by inadequate technology and processes. To centralize and streamline advising, the university partnered with Ellucian and deployed CRM Advise (alongside Ellucian Colleague on Ellucian Cloud) to better identify and support at‑risk students.

Ellucian’s implementation of CRM Advise delivered an interconnected support system with early alerts and clearer faculty‑to‑staff communication, enabling advisors to provide targeted, high‑impact guidance. As a result, Franciscan Missionaries of Our Lady University saw a 10% increase in first‑year retention, a 17% increase in graduation rate for its largest degree program, and a 90% overall retention rate in spring 2022.

Franciscan Missionaries of Our Lady University