Case Study: University of Idaho achieves successful CRM Advance implementation and improved collaboration with Ellucian

Ellucian sets up the University of Idaho to win today and tomorrow

The University of Idaho partnered with Ellucian to collaborate on implementing new solutions across its advancement operations, prioritizing improved communication and teamwork. Facing limited time and in-house technical capacity, the institution sought a vendor to help deploy and stabilize CRM Advance and other services while maintaining strong collaboration throughout the project.

Ellucian provided build, deploy, and managed services—including engagement of Ellucian Professional Services to supply needed technical resources—and offered continuous feedback and guidance through implementation and after go‑live. The result was a successful CRM Advance implementation, a stable production state with ongoing vendor support, and the filling of a critical resource gap that enabled the University of Idaho to move forward more efficiently.

University of Idaho

Jason Mayer

Director of Advancement Information Services