Case Study: Colorado Community College System achieves operational efficiencies and improved student self-service with Ellucian Banner Student Self-Service

Delivering the experience students crave

Colorado Community College System faced rising student expectations for convenient, 24/7 services across its 2‑year public system of over 61,000 students. To address the challenge of meeting those service expectations, the system partnered with Ellucian and implemented Ellucian Banner Student Self‑Service to give students online access to registration, billing, financial aid and grades.

Ellucian’s Banner Student Self‑Service allowed students to register, pay tuition, check awards and view grades from anywhere, reducing phone calls and in‑person visits and freeing staff to focus on complex issues. The solution produced measurable impact — usage spikes when grades are posted and a Front Range campus processed over $7 million in online tuition payments in a 24‑hour period — demonstrating clear operational efficiencies and an improved student experience from Ellucian.

Colorado Community College System

Julie Ouska

CIO and Vice Chancellor of Information Technology Services